Policies

Policies 2018-07-31T14:51:50+00:00

Contact Information Changes

Email is the primary mode of communication between ASMC and certification candidates and credential holders. As such, it is imperative that you provide a current email address that is checked on a regular basis. Failure to update your contact information may prevent you from receiving critical certification-related information. Given issues we are seeing with some organizational network firewalls, please provide your personal address.

Contact information can be updated by logging onto the ASMC account, clicking “Update Profile”, making the appropriate changes, and then clicking “Submit”.

Name Changes

Candidates and certificants must notify ASMC as soon as possible if their legal name changes or if their name appears incorrectly in their ASMC account. If your name in your ASMC account does not match the name on your identification, you may be denied admission into the test center, which will forfeit your exam fee.

Non-Discrimination Policy

ASMC encourages and gives full consideration to all candidates. ASMC does not discriminate on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability or genetic information. Inquiries about compliance should be addressed to the ASMC Director of Certification, 415 N Alfred St., Suite 3, Alexandria, VA 22314.

Pearson VUE ID Policy

When reporting to a Pearson VUE testing site on the day of the exam as instructed in the appointment confirmation email, candidates must bring two valid forms of ID. One must be a government-issued photo ID with signature (for example, a driver’s license, military ID, or passport). The name on the ID must match exactly the name on the appointment confirmation or the candidate will be denied admission. An acceptable second form of ID could be a credit card or debit card matching the name on the candidate’s government-issued ID.

Exam Scheduling Policies

Rescheduling Policy

Candidates can cancel or reschedule their exam appointment with no penalty up to 4 business days before the testing appointment (not including the testing day). A $50 fee will be charged to cancel or reschedule an exam appointment 3 business days to 24 hours before the testing appointment. Exam fees are forfeited for testing appointments cancelled or rescheduled less than 24 hours before the testing appointment without ASMC approval (only documented emergency situations qualify). If exam fees are forfeited, the candidate must pay the full amount of the exam again in order to take the exam, unless the candidate can document extenuative circumstances that qualify for an exception to policy. (See Exceptions to Policy.)

Candidates can log into their Pearson VUE account (24/7) at pearsonvue.com/asmc or call Pearson VUE (888-572-2276, Mon-Fri 7am-7pm central) to cancel or reschedule their exam. Candidates taking a Special Arrangement exam should contact the individual who will be proctoring the exam to cancel or reschedule their testing appointment.

No Show Policy

Those who fail to appear for an exam without giving prior notice to ASMC forfeit the entire exam fee, unless they can document extenuating circumstances that qualify for an exception to policy. (See Exceptions to Policy.)

Inclement Weather Policy

In the event of hazardous weather or any other unforeseen emergencies occurring on the day of a scheduled exam, Pearson VUE or the Special Arrangement Testing staff will determine whether circumstances require the cancellation of the exam at a particular location. Every attempt will be made to administer all exams as scheduled. Candidates will be given as much advance notice as possible and will not be penalized in the event of a cancellation. In such cases, Pearson VUE or the Special Arrangement Testing staff will contact candidates for rescheduling.

Exceptions To Policy

Those who would like to be considered for a waiver of an exam scheduling policy due to extenuating circumstances (e.g., death in the family, serious illness, military duty) should contact the ASMC Certification Department as soon as possible at certification@asmconline.org or (703) 549-0360. Documentation and a written explanation.

Exam Refund Policy

CDFM Exam fees are NON-REFUNDABLE except in the case of duplicate purchase.

CDFM Testing Policies

Retake Policy

If you do not pass a CDFM exam module, the waiting periods outlined below will apply for reexamination of that module. You must visit the Certification page on asmconline.org and go through the exam purchase process again to obtain a new exam authorization.

There is no limit on the number of times you may take an exam module that you have not passed. However, you will be constrained by the mandatory waiting times shown below and the testing facility’s availability.

Retake Waiting Periods

FIRST RETAKE

14 days

ADDITIONAL RETAKES

28 days

Note:

Each CDFM Program enrollment period lasts two years. If all three modules are not successfully completed within this two-year timeframe, you must extend your enrollment and pay an enrollment extension fee to continue testing. However, any modules you have passed will remain valid in your account for 4 years from the date it was taken and passed, as long as the certification process time limit has not expired.

Life of Passed Examinations

If you take an exam and pass, the life of the exam is 4 years from the test date.  For more information about this policy, please here.

Certification Process Time Limit

If the required exams are not passed within 4 years from the date the first exam was passed, the certification testing process must be started over. Passing the 4-year certification process time limit voids all previously passed exams, even if the exams were taken less than 4 years prior. A VFME form already recorded in the candidate’s account does not need to be resubmitted.

Appeals

Administration Appeals

A candidate who has a concern about administrative procedures at a testing site or who has observed a breach of security or other improper conduct during a test should notify the proctor (as appropriate) immediately and submit a report in writing to the ASMC Certification Department at certification@asmconline.org within 7 calendar days of taking the exam.

Appeals relating to the detrimental effects of the administration procedures on a candidate’s exam performance will be reviewed on a case-by-case basis. The Certification Department will not consider requests for review if the request is not submitted within the 7-day window.

Environment Appeals

Any technical difficulties or environmental factors that significantly affect a candidate’s performance must be reported to the proctor immediately. Additionally, candidates must report any complications with testing to the ASMC Certification Department at certification@asmconline.org within 7 calendar days of taking the exam. Situations of this nature that are unknown by and undocumented by the proctor cannot be used as basis for testing appeal by the candidate.

Appeals relating to the detrimental effects of the testing environment on a candidate’s exam performance will be reviewed on a case-by-case basis. The Certification Department will not consider requests for review if the request is not submitted within the 7-day window.

Exam Content Appeals

A candidate who has a concern about the reliability, validity, and/or fairness of an exam may submit an appeal to the ASMC Certification Department at certification@asmconline.org within 7 calendar days of taking the exam. If a candidate questions the accuracy of their score, the Certification Department will review the response record and any related facts to determine if the results are correct. The Certification Department will not consider requests for review if the request is not submitted within the 7-day window.

**Appeals determinations will be communicated to the candidate within 30 days. The determination of ASMC shall be final. Certification will not be granted based upon a successful