ASMC welcomes Peter Tyson in presenting the Superior Customer Service webinar!
John Nordstrom instructed his staff to “provide service that the customer needs, even before the customer knows it needs those services.” This webinar will analyze Nordstrom’s admonition and discover its meaning for the business-oriented digital age, where much of our customer contact is through text, email, phone, and video. The three key knowledge areas of customer, timing, and value will guide our discussion of providing Superior Customer Service. We will learn to see value from the customer’s perspective, determine the best means for consistent, effective communication, and foster a mutually beneficial, productive relationship.
By building trust, aligning effort, and promoting active coordination, we can help our customers, both internal and external, understand the vital role financial management fills on their team. As they experience our Superior Customer Service, they receive certainty and confidence from us as partners in completing their unique business mission. Bring your experiences, successes, and struggles with providing customer service and join us in the webinar to learn, grow, and improve your ability to give value to those you serve!